Refund and Returns Policy

1. Return Eligibility

You may request a return under the following conditions:

• The product must be unused and in its original packaging.
• The return request must be made within 14 days of delivery.
• The product must not be damaged or altered.
• Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used fragrance bottles
• Products damaged due to misuse
• Clearance or promotional items
• Gift cards or digital products

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, refunds will be processed to your original payment method.
• Refunds typically take 5–10 business days depending on your bank or payment provider.

4. Exchanges

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange as soon as possible.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.
• Original shipping costs are non-refundable.
• We recommend using a tracked shipping service.